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Summer Programme FAQ

Summer Programme FAQ

Summer Programme FAQ

Summer Programme FAQ

Summer Programme FAQ
Summer Programme FAQ

Need to know more about our Summer of Play activities?

We answer some of our most frequently asked questions below. If you need further information please contact us

What types of programmes are contained within the Summer of Play programme and how can I book?

We have several strands to our Summer of Play programme.

Free family sports sessions at our sports facilities 

These include swimming, gym and sports court sessions as well as tubing and ski activities based in our ski centres.  Details can be found on our online timetable on the website or app.  Unlike our usual public sessions these can be booked 2 weeks in advance.

Multi-sport and teen sessions

These can only be booked through the website or app using your child's/teen's Gladstone ID

Create and discover sessions

These include sessions in our museums, libraries and visitor attractions. These sessions can be booked though the website and the app.

ASN activities

These are specially designed exclusively for children with Additional Support Needs. Book these sessions though the website and the app.

How do I cancel an activity I have booked?

Cancel via the app

If you have booked the activity through our app you can cancel in a few simple steps. Go to 'My Profile' then 'My Bookings' on the app and select the activity you wish to cancel. Scroll to the bottom of the screen where you will find a large red cancel button. When you press cancel you will be asked to confirm you wish to cancel your activity. Select yes and your booking will be cancelled.

Cancel via the online booking system

If you have booked through our online booking system you can cancel your Summer of Play activity via the 'Manage Bookings' tab when logged into your account. Simply find the activity you wish to cancel on the list of bookings and click on the bin icon on the left hand side of the screen. Click confirm when prompted and your booking will be cancelled.

Cancel an ASN or create and discover session

If you have booked an ASN session or Create and Discover session you can cancel by selecting the 'view' link on your confirmation email. This will open up the details of your booking where you will see three dots under the status heading. Click on the three dots and press cancel.

If you are having trouble cancelling your activity please call our contact centre on 01467 532929.

What times will the multi-sports sessions run?

AM Sessions are for P1 - 3 aged children and will run from 10am - 12pm

PM sessions are for P4 - S1 aged children and will run from 1pm - 3pm

We also have silent discos which run on certain days at various locations.

Can my child choose the activities they do on a multi-sports session?

Our programmes are structured to bring the best out of every child and are timetabled to make the most of the facilities, the group dynamics and of course, the weather. Our experienced leaders know exactly how to ensure children get active whilst having lots of fun. Although children cannot choose specific activities, our range of active games means there’s lots they’ll love!

Do children enjoy activities outdoors, as well as indoors at the multi-sport sessions?

We have access to outdoor facilities at every one of our venues, we will get the children outside as much as possible (weather permitting!), so please bring shoes that are suitable both indoor and outdoor activities and appropriate clothes for the weather.

What does my child need to bring to a session?

  • Water
  • Clothing and trainers suitable for both indoor and outdoor activities

Where possible, please don’t bring:

  • Mobile phones
  • Your own sports equipment – we have plenty
  • Money
  • Valuables and non-essential jewellery

What happens if my child has an accident whilst taking part in an activity?

Bumps and scrapes happen from time to time. Each camp or session will have a first aider who can make an assessment, deliver first aid and ensure your child is OK. If a more serious incident or accident occurs, we will contact you immediately.

My child has a severe allergy/medical condition, can they still come to activities?

Yes. If your child has a bad allergy or a medical condition, please stipulate this on your booking form and we will do our best to accommodate the needs of your child. All medical information is confidential and attention will not be drawn to the condition.  Where necessary, details will be passed to the group coach for safety purposes.

My child has left belongings at an activity – how can I claim lost property?

We do our best to return lost items, there will be a rail at the entrance where we will hang up all lost property, please check this before leaving. Otherwise, lost property will be left at the venue for ease of collection.

How do I find out what is on for children with Additional Support Needs?

You will find activities for children with additional support needs on our website and app. You can register for any of these activities using your name and contact details: ASN Activities.  Of course we will try to include your child in any of our activities if you think they would like to attend. We may ask for your support with this.

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