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LLO Holiday Camps Terms and Conditions

LLO Holiday Camps Terms and Conditions

LLO Holiday Camps Terms and Conditions

LLO Holiday Camps Terms and Conditions

LLO Holiday Camps Terms and Conditions
LLO Holiday Camps Terms and Conditions

Terms and Conditions

What we offer

Live Life Outdoors Holiday Camps are action packed weeks for children aged 8 -14 years old at some of Aberdeenshire’s specially selected venues. The camps will be led by trained, energetic leaders along with some specialist instructors. The activities will mostly be outdoor sports based, but there may also be an input from arts, culture and libraries. 

Bookings

Bookings are on a first come first served basis and are subject to availability. To secure bookings full payment must be received online or on site. Booking forms are available at each participating site and online at https://www.aberdeenshire.gov.uk/local/holiday-programmes/ 

Online booking will close one week before the start of each weekly camp but booking may still be made at the site if places are available.

Payments

Payment can be made online or on site by cash, cheque, credit or debit card. A receipt will be issued and the child’s name entered on the system. Depending on availability, bookings may be made up until the day of the camp.   

We do not accept childcare vouchers as this is an activity based camp and is not deemed as a childcare service by the Childcare Inspectorate. 

Changes to bookings

Where possible, Live Life Outdoors Holiday Camps will accommodate changes to bookings. Please note that in some cases this may not be possible due to the number of coaches/leaders or number of children already booked in. Changes can only be made over the phone or in person at the centre where you are booked (not online). You will receive a written confirmation of the changes by email.

Cancellations

You can cancel a booking up to 5 days before the first date of your booking and we will refund all monies paid. If cancellation is less than 5 days before the first date of the booking unfortunately we are unable to refund any monies unless the place can be re-filled.

If a child cannot attend due to illness/injury another day may be offered. If in exceptional circumstances such as broken bones or serious illness then a full refund may be available.

Due to unforeseen circumstances, we may have to cancel some dates but we will try to give as much notice as possible and offer alternative options, if available, or refund all monies paid for the dates cancelled.

Refunds can only be made direct into your bank account by BACS transfer and this may take several days to process.

Special Requirements

We try to ensure that every child on our Camps have access to the same opportunities, although some children may have specific medical, physical or behavioural requirements that need to be taken into account prior to participating in activities. The needs of each child vary so decisions on how best to include children into our programme are made on a case-by-case basis. We request that parents of children with specific needs contact the Duty Officer at participating sites to discuss how we can best accommodate their child and consider whether any special arrangements need to be made.

Please note we cannot provide for children requiring personal care, including toileting or feeding. We cannot administer medication except in an emergency and if trained to do so.

It is the purchaser’s responsibility to inform the site at the time of booking of any pre-existing medical, physical or behavioural conditions or medication requirements so that we can make provision for the child’s specific needs on Camp. If this information is not provided we reserve the right to exclude the child from some or all activities.

Illness and First Aid

If a child is deemed too ill by the Duty Officer upon arrival or during Camp, we reserve the right to refuse participation on Camp until the child has been symptom free for at least 24 hours. If a child requires medication our staff can only assist in administration of medication if it is specifically prescribed for that child, by a health professional. Details of medicines must be logged with the leader each morning of camp.

Appropriate First Aid will be administered to children in the event of an accident while under Live Life Outdoors Holiday Camp care.  If the accident is more serious, we may need to call the emergency services and will immediately inform parents.  We have comprehensive procedures for major accidents that all staff are trained in.

Changes to Camp

Information given on the website and in printed materials are correct at the time of publishing and printing.  We may need to change dates, location or activity options due to unforeseen circumstances (or adverse weather), but we will inform you as soon as possible.  

Exclusion

We reserve the right to exclude any child for any reason, including but not limited to, inappropriate parent or child behaviour, illness, bullying and repeated late collection. For international children attending Camps, we require a reasonable level of spoken English to ensure children can understand safety and activity instructions - we reserve the right to exclude a child if their English comprehension is such that it may affect the safety of the child or other children on Camp. Refunds will not be offered for remaining days when a child is excluded.  No refund will be made for days missed and no compensation will be made for any other costs or losses incurred as a result. 

Policies and Procedures

For our full list of policies and procedures please contact each site individually.

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